Privacy Policy

Vividwood Oratory (“we,” “us,” “our”) is committed to protecting your privacy. This Policy explains what information we collect, how we use it, and the choices you have. It applies to vividwood.site and related services.

Information we collect

• Contact details: name, email, phone, company, and role when you submit our forms.
• Transaction data: course selections, prices, and billing metadata (processed by payment providers, not stored on our servers).
• Usage data: pages viewed, device type, approximate location, and session events for site performance and security.
• Communications: messages and feedback you send to our team.

How we use information

• Provide and improve coaching services, including personalization of recommendations.
• Respond to inquiries and provide customer support.
• Process transactions and prevent fraud.
• Comply with legal obligations and enforce our Terms.

Legal bases for processing

Where applicable, we rely on one or more of the following: performance of a contract, legitimate interests (e.g., security, analytics), consent (e.g., optional cookies), and compliance with legal obligations.

Cookies and similar technologies

We use essential cookies for site functionality and optional analytics to understand usage. You may accept or decline optional cookies via our banner. Your preferences are stored in localStorage.

Data sharing

We share data with service providers under contract who process information on our behalf (e.g., hosting, analytics, email delivery). These providers are bound by confidentiality and data protection obligations.

Data retention

We retain data only as long as necessary for the purposes described or as required by law. When no longer needed, we delete or anonymize information.

Your choices

• Access, correction, or deletion: contact us to exercise these rights where applicable.
• Marketing: you can opt-out of marketing communications at any time via unsubscribe links.
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